Starting point
In today’s business world, employee experience is one of the cornerstones of a successful organisation. A company set up an agile team to improve how employees experience work and to reduce attrition. The team worked with Scrum in two-week iterations, aiming to improve not only processes but also people’s day-to-day working lives.
What we did
- Understood the experience first. Team members from different departments used internal surveys and feedback sessions to analyse employees’ expectations and satisfaction, and to pinpoint where improvement was needed.
- Experimented in short cycles. Two-week iterations let the team try new ideas quickly, evaluate the results and adjust.
- Turned insights into actions. Faster purchasing processes, flexible working hours and more training and development opportunities were introduced, each with a clear owner inside the team.
- Strengthened the team itself. Weekly workshops to share experiences and discuss challenges built synergy and collaboration.
- Measured every iteration. Employee feedback was reviewed after each iteration to measure the impact of the actions and update the plan.
Result
After four sprints, important changes became visible. Employees found their working lives more flexible and satisfying, attrition fell, satisfaction rose and the company’s overall performance benefited. The team gained the ability to improve continuously and keep employees’ working lives at the centre.